“Strategy to 2020 talks about becoming an industry-leader in client service, but what can we do as individuals to make this a reality? And how is this different from what we’re already doing with our clients?”
A fail safe formula from our Rio Tinto Client Relationship Manager, Jason Steinberg
Does setting up a meeting with someone you’ve never met send chills down your spine? It doesn’t have to be so.
This year’s beatonbenchmarks results are in!
Client service has improved since 2011, but like many of our competitors, 19% of our clients are still dissatisfied.
Beaton’s Paul Hugh-Jones revealed how we can break away from the pack to lead client service in a recent webinar with Australia’s leaders.
Learn more: Request the presentation recording today.
The Brisbane City Council client roundtable was on the 16 July. We learnt that:
- They appreciate our transparency on costs and invoicing
- We need to provide a ‘no surprises’ approach to help them manage internal stakeholders
- They value having a GHD Relationship Manager
Client service awards 2017
In 2016, Mia Barnard wowed the judges with her unique blend of communication, listening and leadership.
Have you got what it takes to win our 2017 award?
Nominations open on 17 October. Watch out for the announcement email.
eSurveys are a litmus test on your project.
You can send one at any stage, including 15% and 85% reviews.
Arrange yours today by contacting your OC’s marketing coordinator.
Congratulations to these Projects Manager's - Their clients are very likely to recommend GHD to others
Howard Beckett, Colin Brain, Ashley Brook, Graeme Burmeister, Brian Cork, Kelly Dalton, Carla Evans, Therese Hammond, Seamus Hoban, Mike Hogben, Jane Munro, Lawrence Lum, Mary Papachristos, Chathurika Peiris, Thomas Phillips, Evan Pringle, Guy Reynolds, Laura Roff, Zoe Sellwood, Tara Steele, Joanna Stegena, Marisa Supple, Matthew Taylor, Nicholas Thomas-Kinsella, Steven Todkill, Samantha Vize, Martin Weir, Jason Wernicke, Reinhard Wilkes, Daniel Williams, Matthew Williams, Michael Wong, Stephen Xu & Paul Youman.