Client service in action

Welcome to GHD News, our online newsletter, which brings together a collection of articles, case studies and perspectives from around the world.

In this edition, we focus on the theme of client service, which is at the heart of our business. We take a look at how our clients are benefiting from the way our people understand their business drivers, address their technical challenges (including safety) and shape collaborative solutions.

Cities around the world are experiencing rapid urbanisation which is driving demand for transport and social infrastructure as well as housing and employment. Our interview with David Borger, Western Sydney Director for the Sydney Business Chamber, provides insights into the need for creating liveable cities where emerging community hubs are connected to essential services.

The digital era is certainly changing the way we do business. Social networks, digital devices and interactive tools are increasingly being used by our clients to engage with their employees, suppliers, stakeholders, consumers and communities. This is creating an imperative for public and private organisations to rethink their business models to stay ahead of the competition. Our opinion piece with Kumar Parakala, GHD’s Global Digital Leader, provides insight into the digital transformation debate.

Across our five market sectors, we showcase a range project case studies which demonstrate the way our clients are solving their challenges and driving better business or community outcomes with GHD by their side.

The communities in which we live and operate are an essential part of GHD. We are proud to share an example of our pro bono work, as well as other ways our people are making a difference to those in need.

I hope you enjoy this latest edition of GHD News and look forward to your feedback.